Support

If you find yourself stuck or having difficulty with a product, try these steps ...

1. Start with the user guide for the product. You can read this inworld, in notecard form, or visit our online resources page, which has instructions for all of our products.
   
   
2. Try searching the Knowledge Base, whose growing collection of articles may answer your question.
   
   
3. If you require more personalised help, please visit the Hippo Support website, where you can find out about other support options and submit a support ticket.
   
   
4. Consider joining the Hippo Technologies Users Group in Second Life (it’s closed membership, to avoid spammers, so just drop one of us an IM and ask for a group invite) It’s a friendly and helpful bunch of users.