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Resources: hippoVEND: Redelivery Terminal (Professional Edition)

The hippoVEND Redelivery Terminal allows you to enable your customers to get a redelivery of a product they may have bought. (Perhaps there was a delivery problem, or they were accidentally in busy mode, or declined the product the first time etc.) Only products which they have bought for themselves (or a friend has purchased for them) and which have been correctly recorded in your hippoVEND sales log can be redelivered. You can also choose, when defining products on the hippoVEND website, which products can or can’t be automatically redelivered by a customer. So if you sell no-copy items, for example, there’s no risk of customers grabbing extra copies.


Setting Up the Redelivery Terminal

Setting up a terminal is simplicity iself ...

  1. Rez one inworld and, if you wish, rename it (using the usual Second Life building tools).

  2. Click it and choose “Reset” and wait while it loads its settings.

  3. Once the terminal reports that it’s ready, click it and choose “Go Online”.

  4. Go to the hippoVEND website and for each product you wish to make available through a redelivery terminal, edit its settings and turn on the “Purchases can automatically get a redelivery from any of your redelivery terminals” checkbox and save the product.

Once that’s done, any customer who has bought a product from you that qualifies for redelivery (e.g. they bought it for themselves or a friend purchased it for them and you’ve defined it as redeliverable) can touch the terminal. By default, it will give two options ...

  • Find All - the terminal will list every product this person has bought from you (or had bought for them by a friend). It will show those in blocks of ten products at a time, with a dialog menu allowing the customer to move through their list of purchases and pick one for redelivery.

  • Search - the terminal will ask the customer to type part of the product name; after which it will list (in blocks of ten products at a time) every product they have bought from you which contains the text they typed (e.g. typing “penguin” would find ‘Penguin Avatar’, ‘Penguin Toaster’, ‘Little Penguin Socks’ etc.)

That’s all there is to the basics. This document now describes a few other useful things ...


MENU COMMANDS FOR YOU

If you touch the terminal, you'll get a menu with a number of choices ...

The menu will change slightly depending on whether the terminal is online or offline. But the various options you may see include ...

RESET — reload the terminal's settings and re-register with the website. (Useful if you’ve changed settings in the “_config” notecard, renamed the terminal object in Second Life etc.)

GO ONLINE — turns the terminal online and ready for use.

GO OFFLINE — turns the terminal offline.

TEST ME — looks for any products you yourself have bought from your own vendors. A quick and easy way to test that everything is working correctly.

STATUS — reports the terminal's operational status and free memory.

UNREGISTER — turn the terminal offline and remove it from the list of terminals/vendors on the hippoVEND website.

HELP — gives a copy of this notecard.



CONTROLLING YOUR TERMINAL ON THE HIPPO WEBSITE

Once you’ve reset a terminal, it will appear in your list of vendors on the hippoVEND part of the Hippo Technologies website. As with vendors, there are various ways you can then work with it via the website ...

  • The terminal's status (“Online” or “Offline”) is reported. To toggle this status, just click it; (e.g. click the word “Offline” to toggle the vendor to online).

  • Click the icon to configure a terminal; you’ll be able to ...

    • Turn hovertext off or on;

    • Change the hovertext colour;

    • Specify what text appears over the terminal when its offline or online (tip: use the bar character (|) to include a line break in hovertext);

    • Determine whether or not the search option is available (if you turn it off, a customer won't get a dialog menu when they click the terminal, it”ll simply list all their products);

  • Choose to do a basic filter on what products this terminal can redeliver (type text that must appear in the product name for it to be listed);

  • Click the icon to force the terminal inworld to reload its configuration (useful if you’ve made some changes).

  • Click the icon to delete this terminal.

  • You can also effect multiple terminals at once, just like vendors, by ticking them and then choosing one of the buttons at the bottom of the list of vendors/terminals; e.g. to turn three terminals online at once, tick each of them then click the “Set Selected Online” button.



“_CONFIG” NOTECARD SETTINGS

There is one setting in your terminal that can't be set online — it’s one only a very few advanced tinkerers may need ...

DISPLAY FACE: <face number or list separated by commas>
e.g. DISPLAY FACE: 2
- Defines which prim face should be textured with the online or offline texture.

Another Tip For Advanced Users ....
The terminal uses the textures called "online" and "offline" found inside it. If you wish to rebrand the terminal with your own images, for example, you can simply replace those textures with your own textures named the same.


We hope you enjoy using your hippoVEND Redelivery Terminal!



© 2010 Hippo Technologies